Please read these Terms of Service carefully before using Tagmatic. By creating an account or using the Service, you agree to be bound by these terms.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and Tagmatic ("Tagmatic", "we", "our", or "us") governing your use of the Tagmatic annotation platform and API available at tagmatic.app (the "Service").
Tagmatic provides an AI-powered data annotation platform that enables machine learning teams to:
The Service is provided on a subscription basis, as further described in Section 5 (Payment Terms).
You must be at least 18 years old and have the legal authority to enter into these Terms. If you are accepting these Terms on behalf of a company or organization, you represent that you have the authority to bind that entity, in which case "you" refers to that entity.
You are responsible for maintaining the security of your account credentials, including your authentication email and all API keys generated under your account. You agree to:
You agree to provide accurate and current information when registering and to keep your account information up to date.
You may use the Service solely for lawful purposes in connection with your machine learning, AI development, or data labeling workflows.
You agree not to:
We reserve the right to suspend or terminate accounts that violate these provisions, with or without prior notice depending on severity.
Each subscription plan includes a monthly annotation quota:
Quotas reset on the first day of each billing cycle. Unused annotations do not roll over.
API requests are subject to rate limiting to ensure fair access for all users. Current limits are communicated via response headers (X-RateLimit-Limit, X-RateLimit-Remaining, X-RateLimit-Reset). Exceeding rate limits returns an HTTP 429 response with a Retry-After header.
If your usage significantly exceeds reasonable patterns for your plan tier (e.g., bulk abuse of the Free plan), we reserve the right to throttle, suspend, or migrate your account to an appropriate plan with reasonable notice.
Paid plans are billed monthly or annually in advance. Billing begins on the date you upgrade and renews automatically on the same day each billing cycle unless cancelled.
Payments are processed by Stripe, Inc. By providing a payment method, you authorize us to charge that method for all subscription fees. You agree to Stripe's Privacy Policy and Terms of Service.
We reserve the right to change subscription prices with at least 30 days' written notice. If you do not cancel before the next renewal date following the price change, you agree to the new pricing.
You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of the current billing period — you retain access to paid features until then. We do not provide prorated refunds for mid-cycle cancellations unless required by law.
Subscription fees are exclusive of applicable taxes. You are responsible for paying all taxes, levies, or duties imposed by taxing authorities. Where required, we will add applicable taxes to your invoice.
If you believe you have been charged in error, contact us at tagmatic@polsia.app within 60 days of the charge. We will investigate and, if appropriate, issue a refund or credit.
You own all input data, annotation schemas, gold set examples, and annotation results generated through your use of the Service. Tagmatic claims no intellectual property rights over your data.
By submitting data to the Service, you grant Tagmatic a limited, non-exclusive, worldwide license to process, store, and transmit that data solely to provide and improve the Service. This license terminates when you delete the data or your account.
Tagmatic does not use your annotation input text or results to train, fine-tune, or improve any AI models, either proprietary or third-party.
Enterprise customers who require a Data Processing Agreement (DPA) for GDPR compliance may request one by contacting tagmatic@polsia.app.
The Service, including the web interface, API, documentation, and all underlying technology, is owned by Tagmatic and protected by intellectual property laws. These Terms do not grant you any rights to Tagmatic's trademarks, trade dress, or proprietary technology except as expressly set forth herein.
If you submit feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose, including improving the Service. You waive any claims to compensation for such feedback.
We target 99.5% monthly uptime for the API, excluding scheduled maintenance windows. Current service status is available at tagmatic.app/status.
We will provide advance notice of scheduled maintenance that may affect API availability. Emergency maintenance required to address security incidents or critical failures may occur without advance notice.
Service availability guarantees apply only to paid plans. The Free plan is provided on a best-effort basis.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY OF ANNOTATION RESULTS, AND NON-INFRINGEMENT.
Tagmatic does not warrant that: (a) the Service will be uninterrupted or error-free; (b) annotation results will be accurate, complete, or suitable for any particular use case; (c) the Service will meet your specific requirements. AI-generated annotation results should be validated before use in production systems.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, TAGMATIC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR COSTS OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF TAGMATIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Tagmatic's total cumulative liability to you for any claims arising under or related to these Terms or the Service shall not exceed the greater of: (a) the amount you paid to Tagmatic in the 12 months preceding the claim, or (b) $100 USD.
Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for consequential damages. In such jurisdictions, the above limitations apply only to the extent permitted by law.
You agree to indemnify, defend, and hold harmless Tagmatic and its affiliates, officers, agents, and employees from any claims, liabilities, damages, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service in violation of these Terms; (b) your violation of any applicable law; (c) your infringement of any third-party rights; or (d) the data you submit to the Service.
You may terminate your account at any time by requesting deletion via email to tagmatic@polsia.app or through your account dashboard where available. Termination does not entitle you to a refund of prepaid fees.
We may suspend or terminate your account, with or without notice, if:
Upon termination: (a) your right to access the Service ceases immediately; (b) you may request an export of your data within 30 days before it is permanently deleted; (c) all accrued payment obligations survive termination.
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service shall first be subject to good-faith negotiation. If unresolved after 30 days, disputes shall be resolved by binding arbitration under the JAMS Streamlined Arbitration Rules, conducted in English, with a single arbitrator. The arbitration shall take place in Delaware or via video conference.
Notwithstanding the above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights or prevent irreparable harm.
Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not as part of a class, consolidated, or representative action.
These Terms, together with the Privacy Policy and any order forms or addenda executed between the parties, constitute the entire agreement between you and Tagmatic regarding the Service and supersede all prior agreements or understandings.
We may modify these Terms by posting an updated version on the Service. Material changes will be communicated via email at least 14 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance. If you disagree with a material change, you may terminate your account before the change takes effect.
If any provision of these Terms is held unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and all other provisions will remain in full force.
Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.
You may not assign or transfer your rights under these Terms without our prior written consent. We may freely assign our rights to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets.
Neither party will be liable for delays or failures in performance resulting from causes beyond their reasonable control, including acts of God, internet outages, or government actions.
Questions about these Terms? Contact us:
Email: tagmatic@polsia.app
We aim to respond to all legal inquiries within 5 business days.